Refund policy

 

Return, Refund & Cancellation Policy

At DIVYMART LLC, customers may cancel an order only before it has been packed for shipment. Once your order has been packed or shipped, all sales are final. We do not accept returns, exchanges, or issue refunds unless an item arrives damaged or you receive the wrong product.

Please review the following before placing your order:

Product Condition

Many of our products, including handcrafted and delicate items, require careful handling. While we package every order securely, minor wear or damage caused during shipping is beyond our control. Please inspect your package upon delivery and contact us within 48 hours if there is a shipping-related issue.

Size & Product Selection

Please verify the correct size, color, and product details before completing your purchase. We are not responsible for orders placed with incorrect selections made by the customer. Product measurements and colors may vary slightly due to manufacturing processes, lighting, or screen settings.

Handmade & Natural Variations

Some products are handmade or handcrafted, which means slight variations in color, texture, finish, or dimensions are normal. These natural differences are not considered defects and make each item unique.

Order Changes & Cancellations

Orders may only be modified or canceled before they have been processed for shipping. Once an order has entered processing or is in transit, it cannot be canceled or changed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or another appropriate resolution.

By placing an order with DIVYMART LLC, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.

Thank you for choosing DIVYMART LLC. We truly appreciate your support! 💛